Easy maintenance and license fees reduce Aachen, 22.02.2011 – for over a year, SAP of its customers again leaves the choice between standard and enterprise support. Officially, it still said that the user as a result of the appreciation would opt for the more expensive Variant. But the reality looks different: the majority of customers want to reduce costs and uses the standard support if only possible. Thus, the possibilities of the maintenance to save yet long are not exhausted. SAPs attempts to “lure users to enterprise support”, were numerous and not always very subtle: the sheer solution was introduced initially, then the measured value of KPI should convince.
Than anything nothing helped, not left to the free choice – users yet again but without regularly to explain that customers opt for the pricier enterprise support, because they recognize the added value. But which is really the case? According to a survey of the DSAG uses over half the members the more favourable support model on the entire German-speaking world the proportion should be but still visible above. The willingness to change to the more expensive model is this tiny, rather return the user to the standard support. Accordingly, the rate of satisfaction with the standard support is higher. Magazines such as Computerwoche and CIO already reported that customers could see little added value in the enterprise model. Save maintenance is in vogue the reasons for this are as simple as obvious. “In contrast to the rest of the world German-speaking companies use SAP software for many years”, comments Axel Susen, initiator of the starfish IT Forum.
“At this time enough knowledge of the SAP systems has accumulated, to pursue this effort with low (cost).” Further ways to save, the software maintenance are still often unexploited. As a market for third-party maintenance begins in Germany just to develop in other countries is already much more present. The services rendered of free SAP system consultant or the starfish – “Fire brigade” are affordable alternatives to the manufacturer support. A survey of black consulting, Nuremberg shows that these are in line with the trend: to 76% of the companies can imagine, to use alternative service models. That these services are not more common among users, is often of geschurter uncertainty. “To venture out from the womb of the SAP, may initially seem a very bold step”, so Williams next. “But in Exchange with others who have already taken this step, also this fear is taken.” Therefore invites the starfish IT Forum this year again to the info days: learn all about ‘Independent SAP maintenance and licenses’ on the 19.05.2011 users in interesting lectures and controversial discussions. More information is available at. New: – the “new world for SAP users”! Axel Susen profile Starfish IT is a forum that Starfish IT is Forum Interest community of software users from Germany. We improve the IT organization of over 2 million employees. Three years big and not so big players come together in a variety of locations from all over Germany, because it combines a problem: the cost-effective management of software licenses despite possible dependence on suppliers with monopoly-like behavior. The starfish IT Forum is the ideal platform to find like-minded people, to exchange experiences, to analyse problems and to solve. Through the formation of a strong community. For example a shopping community. Or develop common strategies for dealing with software companies. Or simply replace licenses with each other. There are many ideas that can save money in the future, for everyone involved. On the starfish Forum they are born and implemented.