Key benefits: A motivated, involved and committed within the library staff. Innovation and creativity in promoting the objectives of the library. A staff valued for his work. A staff eager to participate and contribute to the continuous improvement. The application of the principle of participation of staff, is implemented through: Understand the importance of their contribution and its role in the library. Identify the limitations in their work. Accept responsibility for problems and their resolution.

Evaluate your acting according to its objectives and personal goals. Active search for opportunities to increase their skills, knowledge and experience. Freely share knowledge and experience. Openly discuss problems and issues. Principle 4 process approach a desired result is achieved more efficiently when activities and related resources are managed as a process. This means: any activity or set of activities, that uses resources to transform inputs into outputs can be considered as a process. For libraries to operate effectively, they have to identify and manage numerous interrelated processes and interact. Often the output of a process directly forms the input of the following process.

The identification and systematic management of the processes used in the Organization and in particular the interactions between these processes is known as process-based approach. Promote the adoption of an approach based on processes for the development, implementation and improvement of the effectiveness and efficiency of a system of quality management, in order to achieve the satisfaction of stakeholders through compliance with their requirements. The application of a system of processes within the library, together with the identification and interactions of these processes, as well as its management may be referred as a process-based approach. An advantage of process-based approach is the continuous control provided on the links between individual processes within the system of processes, as well as over their combination and interaction.